Q
What is the after-sale service?
First: To ensure that there is no problem with the quality and quantity, we will strictly check the quantity and quality of the products before shipment to ensure that there is no problem. (If there is a problem with the quantity and quality, we will give corresponding compensation).
Second: The goods are safely delivered to the place designated by the customer. If the goods are lost in transit, we will compensate or reissue them accordingly.
Third: In addition to quality assurance, we will also provide excellent pre-sale, in-sale, and after-sale services, promptly reply and help customers solve problems and confusions, and establish a benign long-term win-win partnership. We have always believed that the foundation of long-term cooperation is: QUALITY and SERVICE.
Q
How about sample policy?
Free samples will be sent if we have that in stock. We will charge a low sample fee first for custom products which means we don't have stock and must produce according to customer request. When you place a bulk order next time, we will refund the sample fee.
Q
Which shipping way is available and how to track?
By express (DHL, FEDEX, EMS, UPS), by Train, by Sea, by Air, and Door to Door Service. DDP and DAP Services are available to ensure safe delivery to your home. When the goods are sent out, we will update the logistics information to the customer in time, track the shipment, and provide updates to ensure that the goods arrive safely and on schedule.
Q
Can I make my own logo, private label and what is MOQ?
We have more than hundreds of different makeup brush products in stock. We can help you print your logo in small quantities, even 1 set for a sample. For fully customized products (to make your own unique makeup brushes), the MOQ is 1 pcs. We can also assist you with free design for logos, packaging, and products (you can share your ideas with us). Before production, we will send logo or product mockups to the customer for confirmation. If you are not satisfied with the design, we will modify it until you are fully satisfied.
Q
Who are your main customer groups?
Our clients are mainly local wholesalers, brand owners (helping them design their own brands), small and medium retailers, makeup artists, and makeup teachers. We provide a one-stop service, helping solve many problems for small and medium sellers by designing logos and packaging for free, providing professional photos and videos for free, providing free barcodes on each item, and providing professional packing lists.